Terms of Use

Dear Customer,

Localsearch is committed to providing a high level of customer service and welcomes all comments, feedback and any complaints from directory users. Localsearch endeavours to resolve any complaints on the same day they are lodged with our Customer Service Team. Phone 1300 015 590.

Localsearch annually sends a Listing Update Form to each and every business within the relevant directory coverage area. Localsearch also prints a Listing Update Form in every edition so customers can post or fax their updated information.

Localsearch collects information from the Integrated Public Number Database (IPND), which may include your name, address and public telephone contact details. Localsearch is committed to using and disclosing such IPND data according to the approved use and disclosure as set out in the Telecommunications Act 1997, the IPND Scheme and relevant Ministerial Instruments. Localsearch does not collect data from the Integrated Public Number Database (IPND) in order to publish a directory of telephone number subscribers. The IPND data is collected for the specific and sole purpose of publication of a Public Number Directory as defined in the Telecommunications Amendment (Integrated Public Number Database) Act 2006.

Localsearch has an In-house Security Program that ensures that any IPND information we possess is only handled by those with authorised access. Should you wish access to the IPND data Localsearch has stored about you, our Customer Service Team will endeavour to assist you. You will be required to identify yourself to the satisfaction of a Customer Service Representative. Should an entry relating to you be in error, Localsearch encourages contact to be made with your carriage service provider (the company who supplies your telephone service) to effect the necessary correction. In our hard copy directories, any corrections noted are not able to be updated until the following year’s publication.

Consumers are welcome to contact Localsearch for further information or call the Privacy Hotline on 1300 36 3992.

Localsearch may or may not have a contractual relationship with the listed entities on this website. Every listing is provided on an “as is” basis, is subject to change at any time, and may contain errors or inconsistencies. Localsearch does not represent or warrant that: (a) it has any sponsorship of, or affiliation with, the listed entity to create this listing; or (b) the information in this listing is accurate, complete, current, of any particular quality, or fit for any purpose. By accessing this web page you expressly agree that your use of this listing is at your sole risk. Trade marks and content not owned by Localsearch and appearing in this listing is the property of the respective owner (which may be the listed entity or another party).

Localsearch provides this directory and all information contained within it as a service to the public and its clients. The Publishers are grateful for the assistance given by government departments, organisations and individuals in the production of this directory. In particular, considerable care has been taken to avoid errors and omissions and the latest information has been sought out and included. Some inaccuracies may occur however and the Publishers cannot therefore accept responsibility for such errors and omissions, but would appreciate advice should any be discovered. Localsearch cannot accept responsibility for listing insertions under given category headings. Such listing does not mean the client is qualified or even legally entitled to carry on that particular business.

Localsearch is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within this site. While the information contained within is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date. Although the directory may include links providing direct access to other businesses, including websites, emails and social media sites, Localsearch is not responsible for the accuracy or content of information contained in these sites. With regards to user submitted reviews, any personal details submitted to Localsearch when writing a review (including but not limited to names, email addresses, phone numbers and any social media information), or any of the text written within the body of a review are included at the risk of the reviewer and may be publicly visible. Localsearch will publish, reject, edit or remove any review at their own discretion. Localsearch takes no responsibility for any of the review content and any allegations made therein are the words of the reviewer and does not constitute the views of Localsearch.

Telecommunications Industry
The Australian Telecommunications Industry is regulated by the Australian Communications and Media Authority (ACMA). This regulation covers access and use of the Integrated Public Number Database (IPND) and the Do Not Call Register.

ACMA can be contacted at:

Level 44 Melbourne Central Tower
360 Elizabeth St
Melbourne, VIC 3000

PO Box 13112 Law Courts
Melbourne VIC 8010

Phone: (03) 9963 6800
Fax: (03) 9963 6899
TTY: (03) 9963 6948

Website: www.acma.gov.au

The Telecommunications Industry Ombudsman (TIO) is a free and independent alternative dispute resolution scheme for small business and residential customers in Australia with unresolved complaints about their telephone or internet services. Complainants must have tried to resolve their complaint directly with their provider before contacting the TIO.

The TIO can be contacted at:

PO Box 276 Collins St
West Melbourne VIC 8007

Phone: 1800 06 2058
Fax: 1800 63 0614
Telephone Interpreter: 131 450
TTY: 1800 67 5692
National Relay Service: 1800 55 5677

General email: tio@tio.com.au
Website: www.tio.com.au

Localsearch is in no way associated with TELSTRA Corporation Limited OR any of its publications INCLUDING Yellow Pages® and WHITE PAGES®.

This publication is copyright and apart from any fair dealing permitted under the Copyright Act, is not to be copied or reproduced in any way for any purpose without the written permission of Localsearch.

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