Frequently Asked Questions

How can we help?

Websites & Web Hosting

Do i really need web hosting?

Unless you want to build a website and not have it be live (online), then yes, you definitely need hosting.

How much does a website cost?

The price of your website depends on the size and what you want it to have or do. Check out our web design and development packages to get an idea of how affordable it can be.

WHY IS IT IMPORTANT MY WEBSITE IS OPTIMISED FOR MOBILE?

While 23% of online sales are made on a smartphone, 97% are abandoned due to distractions. This is mostly caused by a website not being properly optimised for mobile viewers. It’s also bad for your search engine optimisation (SEO).

What information do I need to provide to have my website built?

Great question! Before we get to work, we’ll ask you to fill out a questionnaire with your products and services, contact details, business history, any colours you like and anything you feel we need to know. The more detailed you are the less back and forth there’ll be to get your website done right.

Where can I find a content writer to do my website copy for me?

Our professional content writers can do as little or as much of the content as you like. They’ll ensure your website copy is optimised for search engines and targeted to your demographic.

Can you create a web store for me?

Definitely. We highly recommend one of our eCommerce store sites for any business selling products. It’s like having a shopfront that’s open 24 hours a day, 7 days a week.

Digital Marketing

DO I NEED BOTH SEO AND SEM?

Search engine marketing (SEM) is paid advertising with almost instant results (if done right). Whereas search engine optimisation (SEO) may not give you the results as fast but it pays off well over time. They both have their place for achieving short and long-term website traffic goals.

WHAT IS A GOOGLE PREMIER PARTNER?

A business with a Premier Google Partner badge has been recognised for meeting criteria outlined by Google. This includes meeting performance and ad spend requirements and achieving additional certifications. It indicates a leading digital marketing agency with the means to develop and maintain strong online marketing campaigns.

Visit www.google.com.au/partners/about for more information.

HOW DO I TRACK MY GOOGLE ADS RETURN ON INVESTMENT?

When you subscribe to one of our Google Ads packages, you’ll receive access to a live report dashboard. You’ll be able to see where your investment is going and how much you’re receiving in return at any time.

Does SEM work instantly?

You can start seeing results from the second your ad hits screens. The question is, what do you consider results? Is it traffic to your website? How many people call you? Or how many people see your business name? Once you have your goal, we can help you achieve it.

IS SEARCH ENGINE MARKETING RIGHT FOR MY BUSINESS?

There is a search engine marketing strategy to suit any type of business with any budget. You just need the right help.

Why should I advertise on Facebook?

Facebook is tightening their grip on businesses using free posts on their platform. By advertising on Facebook, you’re assured a certain amount of people will see the ad you’ve created. There’s 2.2 billion accounts, so the sky (and your budget) is the limit.

Localsearch Online

How do I list my business on localsearch.com.au?

Welcome! Simply visit the List Your Business form on localsearch.com.au and fill in your details. You can also call us on 1300 015 590 so we can do it for you.

Can I update my Localsearch listing?

The quickest way, if you have a Verified Business listing, is to login using your username and password. For all other users, please call us on 1300 015 590

What is a Localsearch Verified Business?

A Localsearch Verified Business is a paid advertiser on localsearch.com.au. Their upgraded profile receives more customisable options (such as photos) and a higher position in the search results.

How does Localsearch source information?

We combine a number of sources and pour a lot of manpower and time into bringing you the most relevant, up-to-date data as possible. Our sources include:
Public initiated data: Businesses, residential listings, emails, websites, emails, phone numbers and other information provided to us by the public.
Client data: Information supplied by our Localsearch Verified Business clients.
Field data: We are out in the communities, gathering information we don’t yet have, including new businesses, trading hours, payment methods, etc.
Our database: All up, our database contains 1.7million records, which are constantly updated by various external public indexes.
Tele-research: Business and residential names, numbers and information gathered and updated at our Australian-based call centre.

Localsearch Directory

Can I still advertise in the localsearch directory?

Yes! Our display ads go in both the book for your region and on your online profile page, so you get even more bang for your buck. Call 1300 015 590 for more information.

Where do the localsearch maps come from?

Our maps are produced specifically for our directories, which we update annually so they’re as accurate as possible. If you find something we’ve missed on a map, please email us at [email protected].

Do you provide directory assistance?

No, sorry. You can find who you’re looking for in our print directory or on localsearch.com.au.

Is there a way I can stop receiving the phone directory?

Sad to see you go. Head to our opt-out page, email [email protected] or call 1300 015 590

How much does it cost to advertise with Localsearch?

Your marketing needs are unique. So to keep the prices fair and as low as possible, we customise every package to suit your goals, budget and requirements. Contact us now to discover your individual package price.

WHEN WILL I RECEIVE MY NEXT DIRECTORY?

We release a new directory in each of our markets once a year. Please call 1300 015 590 for all enquiries on your next delivery.

Artwork & General Enquiries

Can I provide my own artwork?

You sure can! Simply email your artwork to [email protected]. Before you do, please read our Style Guide to ensure your artwork is set up correctly. We’re unable to use any artwork that doesn’t meet our technical specifications.

Do I get to see my Display ad proof before it's printed or goes online?

Of course. You’ll receive an email with your proof and instructions of how to approve your artwork or make any changes, if required.

What's the easiest way to make changes to my Localsearch artwork?

You can request changes by emailing [email protected] or calling 1300 015 590. You’re welcome to write or draw on your proof, scan or take a photo of the corrections and send them to us if you have very specific changes in mind.

When is my artwork deadline?

It depends on the directory you’re featured in. We’ll contact you well before the deadline regarding your artwork. Please talk to your consultant or contact head office if you’re at all concerned.

WHO DO I CONTACT ABOUT PAYMENTS OR INVOICES?

Please call us on 1300 015 590 for all enquiries about invoices, paying by credit or debit card or to find out our bank account details.

How do I get in touch with my consultant?

If you can’t find your consultant’s details, please email [email protected] and we’ll get them in touch with you as soon as possible.

Technical

What operating system does the Localsearch website support?

Our website supports Windows 98, Windows XP, Windows 2000, Windows Vista, Mac OSX 10.3.9 and higher. Linux Distributions are currently not supported.

Is it just me, or is the Localsearch website slow to load?

It could be just your internet connection. Our website is designed to be used by users with an ADSL broadband connection of 512kbs or higher. If you’re on a dial-up connection, you may experience slower performance.

How do I download the media guides?

Our media guides are in PDF (Portable Document Format) files, so you’ll require Adobe Acrobat 9.0 or higher to download them and view them correctly. Visit get.adobe.com/reader/ to download the latest version.

Why is part of the Localsearch website cut off on my screen?

If you’re unable to see the whole screen, please check your display settings and ensure your screen resolution is at least 1024 x 768.

Reviews

Can a business contact a reviewer?

We will never share contact information submitted by a reviewer with anyone, including the business. However, if the business already has your contact information, they may get in touch to resolve an issue or thank you for leaving a review.

How can a reviewer remove a review they've submitted?

Simply email [email protected] using the email the review was submitted with explaining the reason for the request. Our reviews team will be in touch with you within 48 business hours.

If a business doesn't like a review, can they have it removed?

Maybe. We are bound by The Competition and Consumer Act 2010, which is in place to keep a fair review environment for both businesses and consumers. Please see our content integrity page for more information.

Is it possible to update a review once it's been submitted?

Please email [email protected] from the email submitted with the review with any changes you wish to make to your submission, including removing a surname.

Why can’t I see a review I’ve submitted

All reviews pass through our review moderation team. It takes roughly 24–48 hours (Monday to Friday) for a review to be processed and go live on the profile page, if it has been approved for publication. You will receive an email if your review does not meet our guidelines and has not been approved.

What should a business do if they receive a negative review?

As a business owner, the best thing you can do is stay cool, calm and collected. Where possible, reply to the review with the aim of resolving the matter and giving a good impression of your business to anyone reading the review and response. Avoid criticising the reviewer and going in with the intention of making them look wrong. Of course, if the review is false or misleading, you can follow our review removal process outlined on our Content Integrity page.