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Frequently Asked Questions

Website &
Web Hosting FAQ

The cost of building a website can start anywhere from $29 a week but can cost upwards of $10,000. Website pricing can depend on the size and complexity of the site, such as what you need the website to do. For example, an eCommerce website is going to cost more than a simple single-page website.

Localsearch can help with all-sized websites for all purposes. Request your free quote today.    

Yes, you do need hosting for a website. Web hosting is what puts your website online, storing all your files to be shown to someone when they visit your URL. 

Think of the internet like a filing cabinet and your website is a file within the cabinet. When someone calls on that file (such as Googling your website), it’s pulled from the filing cabinet and shown to the person in need.  

To make your life easier, Localsearch website subscriptions include website hosting and management.

Every small business website needs to include the basics, like who you are, what you do, where you do it and how to contact you. However, to be found online, it’s essential your website is mobile friendly, is structured correctly, receives regular updates and is hosted on a fast server, amongst other things. 

Even if your small business website is ranking well, with Google’s regular updates, it may not rank well forever. So, it’s important you’re not only building a good website, but ensuring it’s getting the search engine optimisation management it needs also.  

Yes, you can build your own website or have someone design, write and develop your website for you. Before building your own website, you’ll want to have some basic coding knowledge, as well as understand user-experience, design, content and search engine optimisation best practices.  

While a basic informational website may work for some businesses, if you want to be easy to find online or a more complex website (like an eCommerce site), you will likely need the help of a professional. Like you are in your industry, reputable website builders are experts in getting you results from your site.

Digital Marketing FAQ

To ensure your digital marketing is working for your business, you first need to decide what goal you determine to be a success for your business and then track these analytics.  

For example, while one business may have a goal of increasing the number of visits on their website or views of a social media ad, another may have a goal of increasing phone enquiries.  

This is why it’s important to ensure your website, social media accounts, Google Analytics and Google Search Console are all appropriately connected. All Localsearch clients receive complimentary access to Nucleus, our all-in-one digital marketing dashboard to help you keep track of all your campaigns with us in one place.  

The best digital marketing service is different for every business. However, a website is considered essential for every business, big and small.  

A business who is looking to increase their online presence will want to look at digital marketing like, search engine optimisation, organic social media and Google Business Profile. While a business who wants more leads needs to invest in audience-targeting campaigns, like Google Ads and Facebook Ads.  

If you’re not sure where to start, our Digital Marketing Specialists at Localsearch can help guide you.

A Google Premier Partner is a provider of Google Ads services who has been assessed by Google for meeting a high standard of ad quality and quantity. Google Premier Partners are in the top 3% of Google Ads agencies in Australia. 

As a partner, the provider receives direct support from Google, as well as has access to special events, workshops and training by the search engine giant.  

Using a Google Premier Partner for your Google Ads helps you know your campaigns are in good hands.  

Your digital presence is how your business appears online and how easy it is for you to be found. Not having good digital presence would be like having a billboard in the desert — what’s the point?  

Good digital presence refers to a business who is easy to find online, has all their information up to date and is optimised for those who would be looking for them. Therefore, it is important to have your business be on as many reputable places online as possible, including, Google Business Profile, Google, Facebook, Instagram and more.  

Without good digital presence, it will be hard to find your business, therefore decreasing your chance of new customers finding you. 

Digital marketing is a broad term referring to many different marketing strategies, so to bring the role on internally or to hire freelancers, you may need multiple people to cover your website, social media, search engine presence, paid ads and more. Hiring a digital marketing freelancer can start anywhere from $50 an hour each and goes upwards from there, while hiring just one person may be in the $75,000+ a year range.

Outsourcing digital marketing allows you to get more for your money. A full-suite digital marketing service, like Localsearch, allows you to tap into website designers and developers, Google Ads specialists, SEO experts, Google My Business professionals, social media marketing teams and more for a lot less. You could utilise every single service for an entire year for less than it would cost you to hire or outsource from one individual with one focus.

By outsourcing your digital marketing, you’re also tapping into the skills, software and training the agency already has. This means you’re not paying the thousands of dollars a month it takes to actually just get what you need to be able to run campaigns effectively.

Talk to us now for a free digital marketing quote. FAQ

To list your business on 

  1. Visit 
  2. Click Add a Business (top-right corner). 
  3. Fill out the form. 
  4. Select Submit. 

And you’re done! Our team may be in touch if we need further information to get you online.

Our aim at Localsearch is to provide locals with the most accurate and up-to-date list of businesses possible. To do this, we source businesses and information through public-initiated data, client data, field data from our team who gather information, our database of 1.7 million records and tele-research. 

Yes, you can update your own business profile. All you need to do to update your business profile is to sign into your account on or the Localsearch App and visit the Business Profile Manager. 

Our customer support team are also available to help you update your business profile by calling 1300 360 867. 

Yes, you can list your business on for free. However, for the best chance of standing out to potential customers, you may wish to upgrade your profile from as little as $2 a day to access more features. 

Localsearch Directory FAQ

To stop receiving the phone directory, please email or call 1300 360 867. While we’ll be sad to see you go, we do understand.

Listing your business on is one of the easiest and most affordable ways of getting you found online. As well as our full-suite digital marketing services, directory ads are still available in select regions. Please contact us for more information. 

Yes, phone books are still available in select regions throughout Australia. Many communities still rely heavily on directories to connect with businesses. 

To opt-in to receiving the phone directory, please email or call 1300 360 867.  

Localsearch provides digital presence solutions starting from only $2 a day, with other digital marketing services starting from $29 a week (+GST). Our digital marketing solutions can be adapted to suit nearly any business and budget, from the sole trader looking to get their phone ringing to the franchise wanting to improve their online reputation.  

Book a free consultation with our Digital Marketing Specialists for more information. 

Artwork &
General Enquiries

The easiest way to change your artwork is by emailing or by calling 1300 306 867. Please feel free to write or draw on your proof, scan or take photo of the changes you’d like made if you have something specific in mind. Be sure to check our Style Guide to ensure your artwork is setup correctly.  

Of course! You’ll receive an email with your ad proof and instructions of how to approve your artwork or to request any changes. 

Your artwork deadline depends on the directory you’re featured in. As such, we will email the dates you need to know, including your artwork deadline. However, you can always contact our team and request your dates at any time. 

If you do not have your Digital Marketing Specialist’s details available, please call the Localsearch Head Office on 1300 360 867 or email 

Technical supports Windows 98, Windows XP, Windows 2000, Windows Vista, Mac OSX 10.3.9 and higher. For the best results, it’s best to keep your operating system and browser up to date. 


Businesses can respond to their reviews on via their Business Profile Manager. As per ACCC and privacy regulations, we are unable to provide the personal contact information of the reviewer to anyone, including the business. However, if the business already has the contact information from their interaction with the reviewer, they may get in touch themselves.

Reviewers can self-manage their reviews, including editing or removing their submission, via their account on the Localsearch App. Where a user does not have an account, they are welcome to contact using the email address used to submit the review with their request. 

Yes, businesses can request to remove a review from their business profile by emailing For the review to be removed, evidence must be supplied as to how the review does not meet current guidelines and review regulations in Australia. Unlawfully removing a review may incur penalties under the ACCC.  

All reviews submitted on undergo moderation to ensure they meet current review guidelines. Reviews are moderating Monday to Friday, with an average turnaround time of 24 to 48 hours, depending on volume. You will receive an email to the address used to submit the review to confirm if your review has been approved or if it unable to be published due to not meeting guidelines. Once approved, reviews may take up to 3 hours to appear online.  

Have another question about your digital presence, or about Localsearch?

Call 1300 360 867 or submit an enquiry via our contact page for more information.

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