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Keep the Localsearch platform fair—read our review guidelines and policies for reviewers and businesses.
Localsearch is a place for locals and businesses to connect. Part of this connection experience is our review platform. Reviews are essential for businesses, both to showcase their relationship with customers online and help improve their search engine ranking.
However, we know in the heat of the moment, things can be said, and reviews can be left that aren’t necessarily fair to the business. To maintain an even playing field (and in accordance with The Competition and Consumer Act 2010), there’s a few things to remember, both as the person leaving a review and a business receiving reviews. The following review guidelines and policies are upheld by our in-house review management team. This team assesses each review submitted on every profile page of localsearch.com.au.
We believe in fair play, and we get not all experiences are positive. Reviewers are encouraged to leave honest feedback for businesses to help them improve their service and give them a chance to rectify any misunderstandings or issues. However, we do ask you to do so in accordance with our review guidelines.
Over the past month, there has been a lot of change, with local businesses having had to adjust quickly to COVID-19 government restrictions and how they operate. This is a health crisis we are facing together as a local community, and it’s unfair to these businesses to receive negative reviews and see their reputation damaged due to this unforeseen event.
We ask all reviewers to show consideration at this and not submit negative reviews on businesses affected by COVID-19. As a result, we at Localsearch reserve the right to remove any review on this basis, at our discretion.
All declined reviews (other than a fake email submission) will receive an email response outlining the reasons for not being published. Unless the review has been declined for legal reasons, you’re welcome to resubmit your experience in accordance with our guidelines.
Our Localsearch Verified Businesses are able to reply directly to reviews as the business owner. This notifies the reviewer and displays as an attached response to the original submission. We recommend businesses respond to both positive and negative reviews. If you have received a negative review, we recommend the following steps:
If you believe you have received a defamatory review, and you have made reasonable attempt to contact and resolve the issue with the reviewer, we want to know. Please email [email protected] with the following information:
Our review management team will get back to you in one to two business days. Remember, our review management team are bound by The Australian Competition and Consumer Commission (ACCC) and The Competition and Consumer Act 2010 and their decision is in your business’s best interest—so be nice.
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