Keep the Localsearch platform fair—read our review guidelines and policies for reviewers and businesses.
Localsearch is a place for locals and businesses to connect. Part of this connection experience is our review platform. Reviews are essential for businesses, not just to showcase their relationship with customers online, but also to help improve their search engine ranking.
However, we know in the heat of the moment, things can be said, and reviews can be left that aren’t necessarily fair to the business. To maintain an even playing field (and in accordance with The Competition and Consumer Act 2010), there’s a few things to remember, both as the person leaving a review and a business receiving reviews. The following policies are upheld by our in-house review management team, who assess each submission prior to processing.
We believe in fair play, and we get that not all experiences are positive. Reviewers are encouraged to leave honest feedback for businesses to help them improve their service and give them a chance to rectify any misunderstandings or issues. However, we do ask you to do so in accordance with our guidelines. If your review includes any of the following, please understand your review will be declined:
All declined reviews (other than a fake email submission) will receive an email response outlining the reasons for not being published. Unless the review has been declined for legal reasons, you’re welcome to resubmit your experience in accordance with our guidelines.
Reviewers can choose to add photos to their review submissions. Any photos that do not meet the below or above guidelines will result in the entire review not being published.
All photos must be:
Over the past few months, there has been a lot of change, with local businesses having had to adjust quickly to COVID-19 government restrictions and how they operate. This is a health crisis we are facing together as a local community, and it’s unfair to these businesses to receive negative reviews and see their reputation damaged due to this unforeseen event.
We ask all reviewers to show consideration at this and not submit negative reviews on businesses affected by COVID-19. As a result, we at Localsearch reserve the right to remove any review on this basis, at our discretion.
Our Localsearch Verified Businesses are able to reply directly to reviews as the business owner, which notifies the reviewer and displays as an attached response to the original submission. We recommend businesses respond to both positive and negative reviews. If you have received a negative review, we recommend the following steps:
You should also know, as a business owner, review tampering of any sort can result in legal action from the ACCC, which may result in prosecution. Review tampering can include, but is not limited to, having reviews removed for any purpose outside of the reasons outlined in our policies, paying for review submissions, altering review text to change the context, or submitting false reviews. We recommend all businesses become familiar with the ACCC guide for business and review platforms.
If you believe you have received a defamatory review, and you have made reasonable attempt to contact and resolve the issue with the reviewer, we want to know. Please email [email protected] with the following information:
Our review management team will get back to you in 1 to 2 business days. Remember, our review management team are bound by The Australian Competition and Consumer Commission (ACCC) and The Competition and Consumer Act 2010 and their decision is in your business’s best interest—so be nice.
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