The beloved Google My Business app is dead. It’s no more. Kaput.
Now it’s gone, how can businesses manage enquiries and messages received via their Google Business Profile on the go?
The answer is in Google Maps. Yes, literally in Google Maps where you find directions to the nearest source of caffeine when you’re out of town.
Google Business Profile account managers should have received an email on Thursday, 14 July 2022. But if your inbox is as busy as mine, it’s understandable if you missed it.
So, here’s what you need to know and what to do now the Google My Business app is dead.
Google announced in 2021 they would be re-branding the Google My Business product to Google Business Profile. The name change was to reflect the purpose of the product better.
Read more: What happened to Google My Business?
With the re-brand, they also announced they would be removing the Google My Business app to allow businesses to be able to easier manage their Google Business Profile inside the Google Maps app.
One less app on your phone, right? Great!
But what features of your Google Business Profile can you manage in the Google Maps app?
Be sure to enable notifications to be alerted to new messages.
Remember, you can also edit and manage your profile via Google Maps and the Google Business Profile dashboard in your browser.
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