Australia’s 3G Network Shutdown: Is Your Business Ready?

This month marks the end of Australia’s 3G mobile network, as Telstra and Optus prepare to shut down their 3G services on 28 October 2024. While the transition has been in the works for years, small businesses across Australia—particularly those in rural areas—need to act now to ensure they aren’t caught off guard. From EFTPOS machines to security systems, many business-critical devices still rely on the 3G network.

Here’s what you need to know and how to prepare your business for the change.

What Does the 3G Shutdown Mean for Small Businesses?

The 3G shutdown is part of a broader shift to faster, more advanced 4G and 5G networks, which offer improved speeds and reliability. However, thousands of devices currently used by small businesses still run on 3G, including:

• EFTPOS machines: If your payment terminals rely on 3G to process transactions, they could stop working after the shutdown.

• Security systems and cameras: Many businesses use 3G-connected CCTV and security devices.

• Asset tracking and environmental monitoring: From farm gates to water meters, various tracking systems across industries are still dependent on 3G.

If you haven’t upgraded your devices, the 3G shutdown could disrupt your operations, leading to delays, lost sales, or security issues.

How to Prepare for the 3G Shutdown

1. Check Your Devices: The first step is to audit your business’s technology. Identify which devices still rely on the 3G network. This includes EFTPOS machines, security cameras, monitoring equipment, and even some smartwatches or tablets.
2. Upgrade to 4G or 5G: Once you’ve identified 3G-dependent devices, reach out to your service provider to upgrade to compatible 4G or 5G technology. Check whether your EFTPOS terminal needs to be connected to Wi-Fi or Ethernet to continue functioning.
3. Act Early: Don’t wait until the last minute. With busy trading periods approaching, ensure your systems are upgraded well before the shutdown. Downtime or disruptions could lead to customer dissatisfaction, especially during high-traffic weekends.

Protect Your Business from Scams

As the 3G shutdown nears, scammers may target small businesses with fraudulent offers to upgrade devices. Always verify any communication you receive about the 3G shutdown by contacting your provider directly. Be cautious of unsolicited calls or emails offering quick fixes.

Need More Information?

For additional guidance on the 3G network shutdown and how it may affect your business, visit the Australian Mobile Telecommunications Association’s website or contact your telecommunications provider for personalised support.