Cannot setup email on Outlook using Windows 7

February 18, 2025

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Requirements


Please note this fix will only work if you have Windows 7 Service Pack 1 or higher installed.


Due to recent security upgrades, some clients running Windows 7 experience issues where they cannot configure email using our servers.


Microsoft has released a patch for this but still requires some additional configuration to address the issue.

What does this error look like?


The error in question looks something like this:

How do I fix this?


  • This error is resolved by installing a hotfix from Microsoft, and running our quick fix.
  • Download the Hotfix from Microsoft Download for Windows 7 32-bit Download for Windows 7 64-bit.
  • Install the Hotfix (double-click the downloaded file and click next, install).
  • When prompted, choose the option to reboot later.
  • Download our fix from here Download tls_registry_fix.reg.
  • Double-click the tls_registry_fix.reg file Select Yes to allow it to open Registry Editor.

then select ‘Yes’ to merge the changes.

A prompt will pop up letting you know the changes are merged.

Reboot your PC, and the email configuration should now work correctly.