How do I get rid of bad reviews?
Here’s the thing, the ACCC watches very closely for businesses tampering with reviews. Unless the review is fake or misleading, unfortunately it has to stay. The silver lining is 95% of consumers become suspicious if a business has a 100% 5-star rating—so negative reviews can work in your favour.
While you can’t remove negative reviews (in most cases), we can help prevent them. When a reviewer indicates they want to leave a review of 2 stars or fewer, our online review manager will ask them to submit feedback directly to you, so you can resolve the matter before it even goes online. If the review is for 3 stars or more, the reviewer will be directed to a platform to share their great experience with your business with the world.