Online Review Manager

92% of people check business reviews before they book or buy. You can ensure they like what they see with just a few minutes on our online review and reputation manager.

Our online review manager is coming soon. Get in touch to register your interest.

How do I get rid of bad reviews?

Reviews on an iMac computer.

Here’s the thing, the ACCC watches very closely for businesses tampering with reviews. Unless the review is fake or misleading, unfortunately it has to stay. The silver lining is 95% of consumers become suspicious if a business has a 100% 5-star rating—so negative reviews can work in your favour.

While you can’t remove negative reviews (in most cases), we can help prevent them. When a reviewer indicates they want to leave a review of 2 stars or fewer, our online review manager will ask them to submit feedback directly to you, so you can resolve the matter before it even goes online. If the review is for 3 stars or more, the reviewer will be directed to a platform to share their great experience with your business with the world.

Reviews on an iMac computer.
Plumbing search on Google SERPS with number one spot for AAA Plumbing

Can online reviews affect my search engine optimisation (SEO)?

Plumbing search on Google SERPS with number one spot for AAA Plumbing

Google loves businesses with authentic reviews across a number of reputable review platforms, such as Localsearch Online, Facebook and Google My Business (GMB). They also love when your website receives plenty of clicks. To help with both of these things, we can set up your Google Seller Rating, which displays your total review star rating with your business in the Google search results. However, you need at least 150 unique reviews and a total star rating of 3.5 stars or higher. So, how do you get that many reviews?

It may seem impossible but we have a solution. Our online reputation manager will increase your positive reviews and decrease your negative ones. From the tool, you can send out a message to customers who have recently completed a transaction. This message will ask them to rate you out of 10, with ratings of 7 or more being prompted to share their feedback on a review platform. If you send a message to 10 clients a day, that’s an easy 200 reviews a month—and all with just the click of a button.

How do I find my online reviews?

Smartphone with four and five star reviews with manage and reply options

These days, there are so many platforms for your customers to leave reviews on. Do you know where they all are? You can if you’re using our super efficient review management tool.

On your dashboard, you’ll be able to see all your reviews and find out exactly what people are saying about your business. You can even organise notifications to get alerted on your phone when a new review comes in. Then, you can reply to reviews until your heart is content.

One more thing; you can access your dashboard on your phone. So, if you feel like getting on top of your online reviews from home (or the beach), you can.

Smartphone with four and five star reviews with manage and reply options

Review Management Packages

Managing your online reputation is now fast AND affordable. Select the best package to suit your business needs.

Reviews Basic

Is it just you? Or maybe two?
$ 49 /month
  • $199 Setup Fee
Coming soon
  • Reporting
  • Review widget
  • Reporting
  • Review widget
  • Conversion pop-up

Reviews Plus

More access for more options.
$ 199 /month
  • $199 Setup Fee ​
Coming Soon
  • Reporting
  • Review widget
  • Conversion pop-up
  • Survey questions
  • Twitter monitoring

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Watch how our CRM could simplify your day.

This handy piece of software doesn't just make your review process easy. In minutes, you could have a CRM, review, booking and contact manager, SMS and email marketing tools and more, all in the palm of your hand.

Take charge of your
online reputation.

74% of people say they trust online reviews as much as they do a personal recommendation from a friend. What do your reviews say about your business?